Frequently Asked Questions

The conversion got stuck.
Please delete your browser cache, refresh the page, and try again. If the conversion still gets stuck please make sure to disable any AdBlock extensions. If the conversion still does not work, send us an email using our Contact Form.

There is no „Download” button.
Please make sure to disable any AdBlock extensions, and try again.

I am getting an error message.
Please make sure:
- The video is not longer than the maximum supported video length (90 minutes)
- The video is still available online
- The video is not age restricted

I am not able to save files in my iPad or iPhone.
Some older Apple devices might not be able to download files. To fix this, download the app Documents by Readdle from the App Store.

Is it possible to change the audio/video quality?
Unfortunately it is not possible to change the audio or video quality.